Deposit Not Reflecting

This is the reflex and it is the wrong move. A second attempt does not push the first one through. It creates a second payment, and now two transactions have to be untangled instead of one — which takes longer, not less time.

Refresh the cashier once. Then wait a few minutes. Most delays clear on their own within that window, because the delay is usually a message between the payment provider and the operator arriving late rather than anything being wrong.

Before reporting anything, confirm the money genuinely left your account — not that the app showed a confirmation screen, but that your balance is lower or a debit is showing.

Pay-by-bank sessions expire, and a session that timed out while you were waiting for an OTP can look completed without ever having gone through. If nothing left your account, there is no payment to trace and you can simply try again.

If the money left and it still has not landed after a short wait, contact support with all four of these. Sending them together is the difference between a same-session fix and a three-message back-and-forth:

• The exact amount, to the cent.
• The date and time of the payment.
• The method used — Instant EFT, Ozow, Capitec Pay, card, voucher.
• The bank reference or transaction ID, from your banking app or the payment confirmation.

A screenshot of the transaction in your banking app usually covers all four at once. With that, the payment can be traced and allocated to your account.

If you were redeeming a voucher and it says already redeemed, that is not a delay — the PIN has been spent. Take the slip to the voucher issuer, since the casino cannot recover value used elsewhere. See what to do with a voucher that will not redeem.

For method-specific behaviour, the payment methods page covers each one, and the deposit walkthrough covers the normal flow.